Refund Policy

1. Who Is Eligible

If you are a first-time StarMeet subscriber, you may request a full refund of your first full-price charge within 14 days of that charge — no questions asked, no justification required. The reduced first-month payment ($1 / ₹99) can likewise be refunded within 14 days of it. "First-time" means you have not previously been charged by StarMeet on this email or payment method.

2. How to Request a Refund

Email contact@star-meet.com from the address linked to your StarMeet account with the subject line "Refund request". Include the date of your first charge. We will confirm receipt within one business day and submit the refund to our Merchant of Record (Dodo Payments) for processing.

3. Processing Time

Refunds are processed back to the original payment method (credit card, UPI, etc.). Funds typically appear in your account within 5–10 business days, depending on your bank. The refund will appear as a credit with the same descriptor as the original charge. Currency-conversion fees charged by your bank or payment provider may not be returned.

4. When Refunds Do Not Apply

• Charges older than 14 days
• Charges after the first full-price month (the second full-price charge and later)
• Users who have previously received a refund and re-subscribed
• Chargebacks filed directly with your bank (please contact us first — disputes resolved internally are faster and cleaner for everyone)

5. Cancellation vs. Refund

If you are still in your first, reduced-price month, simply cancel from your account settings and you will not be charged the full price. If you have already been charged the full price and are within the 14-day refund window, you can request both a refund and cancellation in the same email.

6. Chargebacks

Filing a chargeback with your bank before contacting us costs us a non-refundable dispute fee. If your refund request fits this policy we will always honour it — please email us first.